TICKET EXCHANGE POLICY

What if I can’t attend a concert?

  • Tickets can be exchanged up to 2 hours prior to the concert you are scheduled to attend. We regret that we are unable to exchange tickets from past-dated concerts. There are no exceptions.
  • If you are exchanging into a more expensive section or concert, you will be charged the difference in price plus any applicable fees.  Any special offers used for the initial purchase may not apply to exchanges. Payment must be made at the time of the exchange. If you are exchanging into an equal or less expensive seating section, tickets will be exchanged for equal value. Tickets cannot be exchanged into future seasons and ticket exchange credit can be used only for tickets within the season it was accrued. The ticket exchange credit will expire at the end of the season, and will not be refunded. You may also donate your tickets, receive a receipt for tax purposes.